Frequently Asked Questions

Yes. Yeowchuan Group is a long-standing authorized distributor. All Kobelco and Powerweld products purchased through us come with genuine manufacturer warranties and full technical support.

Shiyo & Chiyoda are engineered specifically for the Malaysian industrial climate. We focus on high-durability components that can handle heat and humidity, ensuring longer lifespans for machines.

Our safety footwear is tested to meet MS ISO 20345:2008  Sirim & DOSH standards. This includes steel/composite toe cap impact resistance (200 Joules), anti-slip properties, and durable outsoles to ensure maximum protection in heavy industrial environments.

Absolutely. For project-based orders (especially for brands like Kobelco and Chiyoda), we can provide full Batch Certificates and Mill cert to ensure compliance with your project's quality control requirements.

Simply contact our support team with your original invoice and serial number. As an authorized distributor, we handle the service coordination with the manufacturers to minimize your downtime.